Understanding the Value Impact of an Effective Digital Workplace Infrastructure

Digital workplaces offer cloud computing, automation, artificial intelligence, and remote working tools to improve the way employees engage with their clients and coworkers. They present a more intelligent, engaging, and flexible work environment that has the capability to take advantage of technology advances. 

It is estimated that an average employee spends over 90,000 hours [1] in their workplace in their lifetime. It is important for people to work in a positive and conducive environment as this impacts their health, prosperity, and happiness. Technology is constantly changing the way employees work. To support efficient digital workplaces, reliable colocation data centres are needed to provide the needed infrastructure, services, and support. 

How Employees Work Now?

Remote working has become widespread and the new normal because of the Covid-19 pandemic. Business leaders and managers have to develop mature work targets so that employees can meet them while performing tasks remotely. 

Smartphone capability and use have increased, allowing people to access vital documents and emails on the go. Social platforms like WhatsApp have understood that their tools are being utilized for business purposes and have introduced their own commercial solutions. These applications function outside national boundaries, which means there are no roaming charges. Thus, they are attractive options for enterprises that operate across several jurisdictions and markets. 

Improve Flexibility and the User Experience 

Millennials, today, dominate the labour force and forms nearly 50% of the global workforce[2]. This generation is typically attracted and motivated by digital workplaces. Therefore, corporate policies need to allow staff to utilize a range of work styles and select their own work devices. Workplace software bundles need to be personalized and customized for the needs of each individual user. 

Cloud storage and services enable workers to access data from any place, anytime, using any device. This improves organizational agility and boosts the efficiency and productivity of employees. 

Optimize Expenses 

Digital workplaces enable organizations to foster collaboration while reducing costs. They offer self-help tools that employees can use to resolve application issues, connectivity problems, password reset needs, and more on their own.  These workplaces also provide deskside support solutions with standardized procedures and processes. 

Business departments are able to align and collaborate more efficiently and share their resources smartly. While network connections may be a challenge for virtual meetings, opting for reliable network providers helps tackle this obstacle, enabling effective utilization of time and resources. In addition, employees can enjoy improved work-life balance while boosting their productivity.  

Boost Customer Experience 

Enterprises are automating customer support processes to improve service quality and reduce costs. Consumers can conveniently access and shift smoothly between support channels like phone, chat, and bots as needed. Chatbots and virtual assistants can solve customer queries without human intervention. 

Human support is needed only if automated resolutions are not possible for queries or cases. To help non-technology savvy and older customers, companies are offering a fast escalation route from automated tools to human agents who function remotely with the aid of digital tools and data available. 

Improve Decision-Making by Executives and Leaders 

Digitized and data-driven processes enable organizations to glean valuable granular insights from data. Corporations are utilizing machine learning, dashboards, performance analytics, and support desk data analysis tools to assess their captured data. Business leaders and executives can leverage these insights to make informed decisions and formulate long-term plans to enhance business processes to make them more effective and profitable. 

Morale and Motivation 

Workplace digitization is a double-edged sword for both business leaders and employees. While technology offers flexible access to work and communication tools, remote working means employees may be working more hours on average. Managers and staff are unable to get away from their computers and mobile devices, which is increasing their stress levels. 

However, automation and AI are providing solutions for this concern. You can use AI tools to manage your productivity so that you don’t end up overworking. Leading companies are already utilizing AI solutions that prioritize emails for users. 

From mom-and-pop businesses to hi-tech companies, digital workplaces are becoming the norm. They are providing the required technological solutions to manage customer bookings and data, maintain a flexible and happy workforce, and ensure a successful and profitable business. 

STT GDC India operates 18 sophisticated colocation data centres in nine cities to support the digital workplaces of client companies. 

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