The business phone industry has changed a lot over these last few years. The arrival of VoIP has been a game changer, bringing down the costs while making it easier for companies to get their employees to answer their phone, whether they are at the office, or not. Here is a brief history of VoIP and how Aircall came in the industry, bringing more benefits to customers, as well as a quick look at the present and future situation of VoIP.
How VoIP started and the arrival of Aircall on the market
We have to go back, all the way to 1995 to discover the origin of VoIP. The goal of the company that started it all, was to offer reduced costs on long-distance calls and other telephone charges. But we have to wait till the arrival of the 21st century for companies to really look into this new business phone system. However, from that moment on, many decided to make the switch. So rapidly, that by 2003, there were already 25% of all voice calls using the VoIP technology.
Then, Aircall was created in Paris, France, in 2014. It took part of an accelerator group in 2015, as one of 500 startups, in San Francisco. It helped them to do a first round of fundraising, one year later, which brought in 8 million dollars. In 2017, they opened an office in NYC and went from 30 collaborators to over a hundred. The last fundraiser (2020) raised over 65 million and they now have more than 60,000 clients worldwide, thanks to their quality and reliability.
Revolutionizing the business phone system industry
Thanks to their Cloud solutions, Aircall has managed to create its place in the industry. That’s because they made their solution simple, transparent and collaborative. Their software telephony system can integrate many different business tools, which companies need today, such as a CRM and a helpdesk, to name only a couple of options they offer. But what their clients appreciate most, is the fact that it is easy to install and their employees have no difficulty using the system. The updates are done regularly, and it doesn’t take time.
The VoIP business phone system growth
As internet keeps growing throughout the world, so does VoIP business phone systems. This year, studies show that there should be around 3 billion users, worldwide. Within the next three years, the industry should reach revenues above $200 billion US. A year ago, there were already more than 30,000 workers in the industry, in the U.S. only. These numbers clearly indicate the strength of VoIP and how it should continue to develop itself, in the years to come.